Privacy Policy

I. Introduction and Commitment to Your Privacy

Do&Ca Pet LLC (“we,” “us,” “our,” or “Company”) operates the website https://docapet.shop (the “Site”) and is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services. We respect your privacy and are dedicated to being transparent about our data practices. This Policy is designed to help you understand what information we collect, why we collect it, and how you can control your personal data.

By accessing or using the Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy and our Terms and Conditions. If you do not agree with the terms of this Policy, please do not access the Site or provide us with your information.

This Policy applies to information we collect:

  • On this Site.

  • In email, text, and other electronic messages between you and the Site.

  • Through mobile and desktop applications you download from the Site.

  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by any third party.

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

II. Information We Collect

We collect several types of information from and about users of our Site, which may include personal information that can be used to identify you (“Personal Data”). The categories of information we collect are as follows:

A. Information You Provide Directly to Us:

  • Identifiers and Contact Information: When you create an account, place an order, sign up for our newsletter, or contact customer service, we collect your name, billing and shipping address, email address, telephone number, and payment information (processed via Stripe; we do not store full credit card numbers).

  • Commercial Information: Records of products or services purchased, obtained, or considered, as well as your shopping cart history and order history.

  • Customer Support Communications: Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.

  • User-Generated Content: Information you post on public areas of the Site or submit in product reviews, including photographs, comments, and testimonials.

  • Account Credentials: Username and password for your account.

B. Information Collected Automatically:
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This may include:

  • Device and Usage Information: Details of your visits to our Site, including traffic data, location data (at the country/region level), logs, pages viewed, the resources that you access, and other communication data.

  • Device Identifiers: Information about your computer and internet connection, including your IP address, operating system, browser type, and device identifiers.

  • Cookies and Similar Tracking Technologies: For more detailed information, please see Section V, “Cookies and Tracking Technologies.”

C. Information from Third Parties:
We may receive information about you from third parties, such as:

  • Social Media Platforms: If you interact with us on social media (e.g., Facebook, Instagram) or use features like “Log in with Facebook,” we may receive information from that platform, such as your public profile information.

  • Service Providers: Our payment processor (Stripe) provides us with payment confirmation and limited billing information. Our shipping carriers provide delivery confirmation data.

  • Advertising and Analytics Partners: We may receive demographic or interest-based information from partners like Google and Facebook to better understand our audience.

III. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Fulfill Your Orders and Provide Services: To process and ship your purchases, manage your account, send you order confirmations and shipping notifications, and provide customer support.

  • To Communicate with You: To respond to your inquiries, send you important administrative information (such as updates to our policies), and send you marketing and promotional communications (where you have consented to receive them). You can opt-out of marketing emails at any time.

  • To Personalize Your Experience: To present content and product offerings tailored to your interests, including providing you with targeted advertisements on our Site and third-party sites.

  • To Improve Our Site and Products: To analyze website usage, trends, and customer preferences to improve our website functionality, product assortment, and overall customer experience.

  • For Security and Fraud Prevention: To protect our Site, business, and customers from fraud, security threats, and other malicious activity.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Legal Basis for Processing (For EEA/UK Users):
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your Personal Data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations under a contract with you (e.g., to process and deliver your order).

  • Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided your interests and fundamental rights do not override those interests.

  • Consent: Where you have given us clear consent (e.g., to send you marketing emails).

  • Legal Compliance: To comply with a legal obligation.

IV. How We Share Your Information

We do not sell, rent, or trade your Personal Data to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as:

    • Payment Processing: Stripe (see Payment Methods).

    • Order Fulfillment and Shipping: Carriers like USPS, UPS, FedEx, DHL.

    • Website Hosting and Analytics: Providers like Shopify, Google Analytics.

    • Email Marketing: Platforms like Mailchimp or Klaviyo.

    • Customer Service: Helpdesk software providers.
      These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • To Protect Rights and Safety: We may share information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred to the successor entity.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.

V. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance user experience and analyze Site traffic.

  • What Are Cookies? Cookies are small data files placed on your device. They help the Site remember information about your visit, like your preferred language and other settings.

  • Types of Cookies We Use:

    • Essential/Strictly Necessary Cookies: Required for the Site to function (e.g., shopping cart, login security). Cannot be switched off.

    • Performance/Analytics Cookies: Allow us to count visits and traffic sources (e.g., Google Analytics) to measure and improve Site performance.

    • Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering your login or region).

    • Targeting/Advertising Cookies: Set by advertising partners to build a profile of your interests and show you relevant ads on other sites.

  • Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.

  • “Do Not Track” Signals: Our Site does not currently respond to “Do Not Track” browser signals.

VI. Data Security and Retention

Security Measures:
We have implemented technical and organizational measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

  • Using secure servers and SSL (Secure Sockets Layer) encryption for data transmission.

  • Limiting access to Personal Data to employees, contractors, and agents who need to know that information.

  • Using PCI DSS-compliant payment processing through Stripe.

The safety and security of your information also depends on you. You are responsible for keeping your account password confidential.

Data Retention:
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The length of time we have an ongoing relationship with you (e.g., for as long as you have an account or continue to purchase from us).

  • Legal obligations (e.g., for tax, accounting, or warranty purposes).

  • The necessity of data for our legitimate business interests.

When we no longer need to process your Personal Data, we will delete or anonymize it.

VII. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Data:

  • Access and Data Portability: You can request access to the Personal Data we hold about you and, in some cases, receive it in a portable format.

  • Correction: You can request correction of inaccurate or incomplete Personal Data.

  • Deletion: You can request the deletion of your Personal Data under certain circumstances.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email. You may still receive transactional emails related to your orders.

  • Restrict or Object to Processing: You may have the right to restrict or object to our processing of your Personal Data.

  • Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

How to Exercise Your Rights:
To make a request regarding your Personal Data, please contact us using the information in Section X, “Contact Information.” We will respond to your request in accordance with applicable law. For security, we may need to verify your identity before processing your request.

Appeals: If we deny your request, we will provide an explanation. In some jurisdictions, you may have the right to appeal our decision. Instructions will be provided in our denial notice.

VIII. International Data Transfers

Do&Ca Pet LLC is based in the United States. If you are located outside the U.S., please be aware that information we collect will be transferred to, processed, and stored in the U.S. The data protection laws in the U.S. may differ from those in your country. By using our Site or providing us with your information, you consent to this transfer, processing, and storage.

For transfers of Personal Data from the EEA, UK, or Switzerland to the U.S., we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

IX. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Data from children under 16. If you are under 16, do not use or provide any information on this Site. If we learn we have collected or received Personal Data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

X. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to exercise your privacy rights, contact us at:

Do&Ca Pet LLC
Attn: Privacy Officer
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
Email: bangmai88@gmail.com (Preferred)
Phone: +84909989962

XI. Changes to Our Privacy Policy

We may update this Policy from time to time. The date the Policy was last revised is identified at the top of the page. We will notify you of any material changes by posting the new Policy on this page and, if applicable, by email. You are responsible for periodically visiting our Site and this Policy to check for any changes.