Contact us

Your Partner in Professional Pet Care

I. We’re Here for You and Your Pet

At Do&Ca Pet LLC, we firmly believe that outstanding customer relationships are built on open, accessible, and responsive communication. We are not just a faceless online store; we are a team of dedicated pet care enthusiasts and professionals who are genuinely passionate about the products we offer and the community we serve. This Contact Us page is designed to be your direct, effortless gateway to our team. Whether you have a detailed question about our Dog Shears, need guidance on selecting the perfect Dog Shampoo for a sensitive coat, require assistance with an order, or simply want to share a story about your pet, we are eager and ready to connect with you.

We understand that in the world of e-commerce, having reliable and multiple points of contact is essential for building trust and ensuring a seamless customer experience. Our commitment to you extends far beyond the checkout page on docapet.shop. We are here to provide support throughout your entire journey—from the initial research phase to the happy moment your pet enjoys their new Dog Buttercomb or Cat Shears, and for as long as you use our products. Please consider this page your comprehensive resource for reaching the appropriate department within our organization quickly and efficiently. Our goal is to acknowledge your inquiry within one business day and provide a thorough, helpful resolution as promptly as possible.

II. Our Official Contact Information

Below are our primary channels of communication. This is the foundational information you can always rely on to reach our corporate headquarters and main support teams.

Do&Ca Pet LLC
Physical & Mailing Address:
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES

Please note:* This is our official corporate address. For the swiftest service regarding orders, returns, or product questions, we strongly encourage using our digital channels (email or website contact form) or phone line, as our warehouse and customer service operations are managed through dedicated, optimized facilities.

Primary Customer Service Phone:
+84909989962
Our phone lines are staffed by live customer service representatives, not automated systems. We strive to answer every call personally.
Hours of Operation (Phone & Live Chat):
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Standard Time)
Saturday: 10:00 AM – 4:00 PM (Eastern Standard Time)
Sunday: Closed

General Inquiries & Customer Support Email:
bangmai88@gmail.com
This is our main email hub. All messages sent here are logged into our centralized customer support system and will be directed to the team member best equipped to handle your request. For faster routing, please consider using the specific email addresses or contact form categories listed in Section IV.

Official Website:
https://docapet.shop
Our website is the heartbeat of our operation. Here, you can explore our full product catalog, read detailed descriptions and usage tips, access our policy pages (like Shipping Policy and Refund and Return Policy), and utilize our integrated contact forms.

III. The Preferred Method: Our Online Contact Form

For the most efficient, structured, and trackable communication, we highly recommend using the secure contact forms embedded directly on our website at docapet.shop. This system ensures your request is immediately categorized and delivered to the correct departmental queue, significantly reducing response time.

How to Access the Contact Form:

  1. Navigate to https://docapet.shop.

  2. Scroll to the footer of any page on the website.

  3. Locate and click on the link labeled “Contact Us,” “Get in Touch,” or a similar call-to-action.

  4. You will be directed to a dedicated contact page with a structured form.

Advantages of Using the Web Form:

  • Pre-Categorized: You can select the nature of your inquiry (e.g., Order Support, Product Question, Wholesale Inquiry), ensuring it goes directly to the right team.

  • Order-Linked: You can optionally provide your order number, allowing our support agents to instantly pull up your transaction details for context-specific help.

  • Attachment-Friendly: The form allows you to attach photos or documents. This is incredibly helpful for illustrating a product issue, showing a grooming challenge, or providing supplementary information.

  • Confirmation & Tracking: You will receive an automatic email confirmation with a ticket/reference number for your records, allowing you to track the status of your inquiry.

IV. Department-Specific Contact Directives

To streamline communication and connect you with the experts most capable of addressing your specific needs, please refer to the following guide. Using these directed channels is the fastest way to get a precise answer.

1. For Order Status, Shipping, & Delivery Inquiries:

  • Best Method: Use the “Order Support” category on the website contact form or email bangmai88@gmail.com.

  • What to Include: Your full name and order number (e.g., DOCA-12345). For shipping questions, having your tracking number from our shipment confirmation email is invaluable.

  • Common Questions This Team Handles:

    • “I haven’t received my shipping confirmation yet.”

    • “Can I change the shipping address on my order?”

    • “My tracking information hasn’t updated in several days.”

    • “The package arrived damaged.”

    • Inquiries about our Shipping Policy, including domestic (U.S.) and international delivery timelines and costs.

2. For Product Questions, Recommendations, & Usage Advice:

  • Best Method: Use the “Product Question” category on the website contact form or email bangmai88@gmail.com.

  • What to Include: The specific product name (e.g., “Professional Dog Buttercomb – Large”) and a clear description of your question or your pet’s specific needs (breed, coat type, skin sensitivities).

  • Common Questions This Team Handles:

    • “What’s the difference between your slicker brush and your buttercomb?”

    • “Which shears are best for trimming a thick-coated Golden Retriever?”

    • “Is your oatmeal shampoo suitable for a cat with allergies?”

    • “Can you recommend a full grooming kit for a first-time puppy owner?”

    • Requests for detailed ingredient lists for our Dog Shampoos & Conditioners or Cat Shampoos & Conditioners.

3. For Returns, Refunds, & Warranty Claims:

  • Best Method: First, please thoroughly review our detailed Refund and Return Policy page on the website. Then, if you need to initiate a request, use the “Returns & Refunds” category on the contact form or email bangmai88@gmail.com.

  • What to Include: Your order number, the product(s) you wish to return, and the reason for the return. For warranty claims on tools like Dog Shears or Cat Shears, please describe the issue in detail and attach photos if possible.

  • Common Questions This Team Handles:

    • “How do I initiate a return?”

    • “What is your window for accepting returns?”

    • “My shears arrived dull/damaged. What is the warranty process?”

    • Clarifications on refund timelines and methods as outlined in our Payment Methods and refund policies.

4. For Billing, Payment, & Invoice Requests:

  • Best Method: Use the “Billing Inquiry” category on the contact form or email bangmai88@gmail.com.

  • What to Include: Your order number, the last 4 digits of the card used (if applicable), and a clear description of the billing issue.

  • Common Questions This Team Handles:

    • “I was charged twice for a single order.”

    • “I need a VAT invoice for my international order.”

    • “Can you explain a specific charge on my credit card statement?”

    • Questions regarding the security of our payment processing via Stripe, Apple Pay, or Google Pay.

5. For Wholesale, Bulk Orders, & Business Inquiries:

  • Best Method: Professional groomers, veterinary clinics, pet salons, and retailers interested in carrying Do&Ca Pet products should contact us at wholesale@docapet.shop.

  • What to Include: Your business name, website (if applicable), tax ID/EIN, and a brief description of your business and projected order volume.

  • Our wholesale team will provide you with a dedicated account manager, wholesale pricing catalogs, and information on drop-shipping and bulk logistics.

6. For Media, Partnerships, & Collaborations:

  • Best Method: Influencers, bloggers, journalists, and brands seeking collaborative partnerships should direct inquiries to partnerships@docapet.shop.

7. For General Feedback & Company Communications:

  • Best Method: For all other non-urgent communications, including general feedback, testimonials, or suggestions for new products, please use our main bangmai88@gmail.com address or the general contact form.

V. Proactive Support: Before You Contact Us

To empower you and potentially provide an immediate answer, we have invested heavily in creating a comprehensive self-service resource center on our website. We encourage you to check these resources first, as they are available 24/7.

1. Frequently Asked Questions (FAQ) Page:
Our detailed FAQ page is a treasure trove of answers to the most common questions we receive. It is organized into clear categories like Ordering, Shipping, Products, and Payments. It’s highly likely you will find an instant answer here.

2. Policy Pages:
We maintain transparent, easy-to-understand pages for all our operational policies. These are legally compliant documents written in plain language.

  • Shipping Policy: Details on processing times, domestic and international carriers, costs, and delivery estimates.

  • Refund and Return Policy: Clear instructions on eligibility, timeframes, condition requirements, and the step-by-step process.

  • Terms and Conditions: The governing terms of using our website and purchasing our products.

  • Privacy Policy: A detailed explanation of how we collect, use, and protect your personal data.

3. Product Guides & Blog:
Visit our blog section (or resource center) for in-depth articles, how-to guides, and video tutorials. Learn “How to Properly Use Thinning Shears,” “A Step-by-Step Guide to Bathing Your Dog at Home,” or “The Ultimate Guide to Cat Coat Types and Their Care.” This educational content is designed to help you get the most out of your Do&Ca Pet products.

VI. What to Expect After You Reach Out

We value your time and are committed to a transparent support process.

Our Service-Level Commitment:

  • Automated Acknowledgment: When you submit a web form or email to a departmental address, you will receive an automatic confirmation email within minutes, containing your unique ticket number.

  • Initial Human Response: Our goal is to provide a substantive, personalized response from a customer service agent within one (1) business day. During peak seasons or holidays, this may extend to two (2) business days.

  • Resolution Time: The time to full resolution depends on the complexity of the issue. Simple questions may be answered in the first reply. Issues requiring investigation (like a lost package or a manufacturing defect) will be handled with regular updates until a satisfactory conclusion is reached.

How You Can Help Us Help You Faster:

  • Use the department-specific email or form category.

  • Provide your order number for any transaction-related query.

  • Be as detailed and clear as possible in your description.

  • For visual issues, attach clear photos.

VII. Connect With Our Community

Join our growing family of pet lovers beyond direct support channels!

  • Social Media: While we focus our official operational communication through the channels listed above, we may have social media pages where we share pet care tips, new product launches, and community highlights. You can typically find links to these in the footer of our website. Please note: For order-specific issues, contacting us via phone or email is always faster than social media messaging.

Our Final Commitment:

We are here. We are listening. At Do&Ca Pet LLC, every question is important, and every customer relationship is valued. Your satisfaction and your pet’s well-being are the ultimate measures of our success. Thank you for allowing us to be a part of your pet care journey.