About us

I. A Warm Welcome to the Do&Ca Pet Family

Welcome to Do&Ca Pet LLC, your premier online destination for professional-grade grooming and care products designed for the discerning pet parent. Since our inception, we have been driven by a singular passion: to elevate the standard of pet care by providing tools and products that blend unparalleled quality, innovative design, and exceptional value. Headquartered in St. Petersburg, Florida, at 7901 4th St N STE 300, we have cultivated a reputation as a trusted name, serving the dedicated pet communities across the United States and around the globe through our digital storefront, docapet.shop.

Our journey began with a simple observation: pet owners who view their dogs and cats as family members deserve access to the same level of quality, safety, and performance in pet products as they would demand for themselves. This insight became our founding principle. Today, Do&Ca Pet LLC stands as a testament to that vision, offering a meticulously curated selection of essential grooming implements, from precision Dog Shears and Cat Shears to nourishing Dog Shampoos & Conditioners and Cat Shampoos & Conditioners, along with ergonomic Dog Brushes, detangling Dog Buttercombs, and much more.

Our target market is global, encompassing every pet owner who refuses to compromise on their companion’s comfort, health, and style. We cater to professional groomers seeking reliable tools for their salon, to enthusiastic new pet parents navigating their first grooming kit, and to everyone in between. Our ambition is clear and steadfast: to become the leading global brand synonymous with innovation, trust, and excellence in the pet grooming and care industry. We are not just selling products; we are empowering connections, fostering well-being, and setting a new benchmark for what pet care can and should be.

II. Our Core Mission and Enduring Values

At the heart of Do&Ca Pet LLC lies a powerful mission and a set of unwavering values that guide every decision we make, from product development to customer service.

Our Mission:
To empower pet owners and professional groomers worldwide by providing superior, innovative, and reliable grooming care solutions that enhance the health, happiness, and bond between pets and their people. We are committed to delivering products that professionals trust and pet parents love, ensuring every grooming experience is safe, effective, and enjoyable.

Our Core Values:

1. Customer-Centricity: Our customers and their beloved pets are the absolute center of our universe. Every product we develop, every policy we create, and every interaction we have is measured against a simple question: “Does this provide genuine value and improve the life of the pet and pet parent?” We listen intently to feedback and strive to exceed expectations at every turn.

2. Uncompromising Integrity & Honesty: We believe in transparency. From the materials we source to the information on our labels and the terms of our services, we are committed to honesty. You will never find misleading claims or hidden drawbacks with our products. We build trust through consistent, truthful communication.

3. Relentless Innovation: The world of pet care is evolving, and we are at the forefront. Our dedication to innovation is reflected in the thoughtful design of our Dog Buttercombs for seamless detangling, the ergonomic handles of our Dog Shears for reduced hand fatigue, and the advanced formulas of our Shampoos & Conditioners. We continuously research, test, and refine to bring you cutting-edge solutions.

4. Sustainable Commitment: We recognize our responsibility to the planet our pets enjoy. Our commitment to sustainability influences our packaging choices, our supply chain ethics, and our long-term business practices. We are dedicated to growing our business in a way that respects and preserves the environment for future generations of pets and people.

III. Our Story: From Humble Beginnings to Global Pawprints

Our history is a story of passion, perseverance, and the profound love for animals that transformed a simple idea into an international enterprise.

The Foundational Spark:
Do&Ca Pet LLC was founded by a team of seasoned pet grooming professionals and avid animal lovers who shared a common frustration. They found that high-quality, professional-grade grooming tools were often inaccessible or prohibitively expensive for the average pet owner, while many commercially available products were ineffective or used harsh ingredients. Identifying this significant gap in the market, they envisioned a company that would democratize professional pet care.

The Early Days and Pivotal Moments:
Operating initially from a modest workspace, the focus was intensely on product sourcing and development. The first major breakthrough was establishing direct relationships with manufacturers who shared our ethos of quality and safety. Our initial product line, featuring core items like Dog Brushes and Dog Shampoos, was launched with a grassroots marketing approach, relying on word-of-mouth from satisfied early adopters and local groomers.

A pivotal turning point came with the launch of our e-commerce platform, docapet.shop. This digital expansion allowed us to transcend geographical limitations and connect directly with pet owners nationwide. The positive response was overwhelming, validating our vision and propelling us into a period of rapid growth. Key milestones included the expansion of our line to include specialized Grooming for Cats products, recognizing the unique needs of feline friends, and the introduction of our patented buttercomb technology, which set a new standard for pain-free detangling.

Going Global:
Fueled by our success in the U.S. market and the borderless nature of e-commerce, we strategically expanded to serve the international community. By streamlining our logistics, ensuring compliance with international standards, and localizing our customer support, we successfully made Do&Ca Pet products accessible to pet lovers across continents. Today, a package leaving our fulfillment center in Florida could be destined for a loving home in Europe, Asia, or Australia, a reality that fills us with immense pride and a deep sense of responsibility.

IV. Product Excellence and Competitive Edge

Our product portfolio is the physical embodiment of our mission. We compete not on gimmicks, but on substantiated superiority across multiple dimensions.

1. Superior, Vet-Influenced Quality:
Every product in our catalog undergoes a rigorous selection and testing process. Our grooming tools, such as our Dog Shears and Cat Shears, are crafted from high-grade, corrosion-resistant stainless steel, ensuring sharpness and durability through countless grooming sessions. Our Shampoos & Conditioners are formulated with premium, pH-balanced ingredients that cleanse and nourish without stripping natural oils, often incorporating soothing elements like aloe vera and oatmeal. We prioritize pet safety and efficacy above all else.

2. Innovative, Ergonomic Design:
We believe tools should work for you, not against you. Our design philosophy centers on the user experience—both human and pet. Our brush handles are contoured to fit comfortably in the hand, reducing strain during extended grooming. The innovative teeth design of our Dog Buttercombs glides through mats and tangles with minimal pulling, transforming a stressful task into a bonding experience. This thoughtful design is a key differentiator that professional groomers and pet parents deeply appreciate.

3. Exceptional Value and Accessibility:
Providing professional-grade quality does not mean charging professional-salon-only prices. We have optimized our supply chain and direct-to-consumer model to offer outstanding value. Our customers receive products that outperform those at big-box retailers at a price point that makes superior pet care a sustainable part of their routine, not an occasional luxury.

4. Dedicated, Knowledgeable Customer Service:
Our support team is comprised of pet care enthusiasts who are trained to provide expert guidance. Whether you’re unsure which brush is best for your Poodle’s coat or need advice on using our cat shears safely, we are here to help via phone (+84909989962) or email (bangmai88@gmail.com). This white-glove service builds lasting relationships and trust.

5. Robust, Reliable Global Distribution Network:
Our sophisticated logistics framework ensures timely and secure delivery to doorsteps across the United States and internationally. We partner with reputable carriers and maintain strategically located inventory to minimize shipping times and provide accurate tracking, making the entire purchase process seamless and reliable.

V. Our People and Our Culture

Behind every product shipment and every customer service email is the dedicated team of Do&Ca Pet LLC.

Our Leadership and Key Team:
Our founding team brings together decades of collective experience in pet grooming, veterinary supply, retail management, and e-commerce. This diverse expertise allows us to approach the business holistically, understanding the nuances of product performance, animal physiology, and customer needs. We are supported by a passionate group of individuals in operations, marketing, and customer relations, all united by a shared love for animals.

Our Collaborative and Respectful Culture:
The culture at Do&Ca Pet is built on pillars of collaboration, creativity, and mutual respect. We foster an environment where every team member’s voice is heard, where new ideas for improving products or customer experience are actively encouraged. This internal culture of care and innovation directly translates to the quality of service and products we provide externally. We respect our team, our customers, and the pets we serve, creating a positive ripple effect throughout our entire community.

VI. Our Commitment to You and the Community

Our promises to you are explicit and deeply held.

Customer Commitments:

• Quality & Safety Guarantee: Every product meets stringent safety and performance standards.

• Hassle-Free Support: We stand behind our products with clear warranties and a customer service team ready to resolve any issue.

• Transparent Policies: Our Refund and Return Policy, Shipping Policy, and Terms and Conditions are designed to be fair, clear, and easily accessible.

Social and Community Responsibility:
We believe in giving back to the world that gives us so much joy. Do&Ca Pet LLC is actively involved in supporting local and national animal shelters, rescue organizations, and spay/neuter initiatives. A portion of our proceeds is dedicated to these causes. We also participate in educational outreach, providing grooming tips and pet care knowledge to promote responsible pet ownership and animal welfare.

VII. The Road Ahead: Our Vision for the Future

As we look to the horizon, our path is focused on growth, innovation, and deepening our impact.

Our objectives for the next 5-10 years are ambitious yet clear:

1. Product Line Expansion: We will broaden our range to include a more comprehensive suite of pet wellness products, potentially venturing into tech-enabled grooming tools, nutritional supplements, and eco-friendly accessories, always adhering to our core quality standards.

2. Technological Integration: Enhancing the customer experience on docapet.shop through personalized product recommendations, interactive grooming guides, and a more robust community platform for pet parents to connect and share.

3. Deepened Global Reach: Strengthening our international presence by establishing regional fulfillment partnerships to offer even faster shipping and localized product selections tailored to different markets and pet care trends worldwide.

4. Sustainability Leadership: Setting industry benchmarks for sustainable operations, aiming for 100% recyclable or biodegradable packaging and further reducing our carbon footprint across the supply chain.

At Do&Ca Pet LLC, our story is still being written, and we are thrilled to have you as part of it. We are more than a retailer; we are your partner in providing a life of comfort, health, and happiness for your cherished dog or cat. Thank you for trusting us with their care.

Explore our complete range of professional pet care solutions at docapet.shop.