Shipping Policy

I. Our Commitment to Reliable Delivery

At Do&Ca Pet LLC, we understand that once you’ve selected the perfect grooming tools and care products for your pet—be it a new set of Dog Shears, a soothing Cat Shampoo, or an innovative Dog Buttercomb—you’re eager to receive them. Our shipping policy is designed with a clear objective: to provide a transparent, reliable, and efficient delivery experience that matches the quality of the products inside the box. We view the shipping process not as a mere logistical step, but as a critical component of your overall customer journey.

This document outlines our standard procedures, timeframes, costs, and responsibilities for both domestic (U.S.) and international shipments. We partner with trusted global carriers to ensure your order is handled with care from our fulfillment center to your doorstep. By providing clear expectations, we aim to eliminate surprises and build confidence in every transaction. Please read this policy carefully before placing your order, as it contains important information regarding processing times, shipping options, potential delays, and how to handle issues that may arise during transit. Your satisfaction with the entire process, from click to delivery, is our ultimate goal.

II. Order Processing & Handling Time

Before your order ships, it goes through a necessary preparation phase. This “handling” or “processing” time is distinct from the carrier’s transit time.

Standard Processing Time:
All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after payment authorization is confirmed. This timeframe allows our team to meticulously pick, pack, and prepare your order for shipment with the care it deserves.

Factors That Can Affect Processing Time:

  • Order Volume: During peak sale periods (e.g., holidays, promotional events), processing may take up to 3-5 business days. We will communicate any known delays on our website’s homepage or checkout page.

  • Order Verification: For first-time international orders or unusually large purchases, we may perform a standard verification check, which can add up to 24 hours to processing.

  • Item Availability: If an item in your order is temporarily out of stock, we will notify you via email within 24 hours. You may choose to wait for the item to be restocked, have the available items shipped immediately (with separate shipping for the backorder), or cancel/change the out-of-stock item.

  • Incomplete or Unclear Information: Orders with unclear shipping addresses or unresolved payment issues will be placed on hold until we can confirm details with you, delaying processing.

Weekends and Holidays:
Orders placed after 12:00 PM EST on a Friday, or on a Saturday, Sunday, or U.S. federal holiday, will begin processing on the next business day.

III. Domestic Shipping (Within the United States)

We proudly serve customers across all 50 U.S. states, Puerto Rico, Guam, and other U.S. territories from our domestic fulfillment centers.

Shipping Carriers & Methods:
We utilize a network of reputable carriers, primarily including USPS (United States Postal Service), UPS, and FedEx. The specific carrier and service level offered at checkout are determined by your delivery address, package weight/dimensions, and the most efficient and cost-effective option available.

Available Shipping Options & Estimated Delivery Times:
Delivery times are estimates from the date your order ships (not from the date you place the order). Transit times begin after you receive your “Your Order Has Shipped” email with tracking.

  • Standard Shipping (Economy):

    • Estimated Transit Time: 5-8 business days.

    • Cost: Calculated at checkout based on package weight and destination. Often the most economical choice.

    • Best For: Non-urgent orders.

  • Expedited Shipping (2-5 Business Days):

    • Estimated Transit Time: 2-5 business days.

    • Cost: Higher than Standard, calculated at checkout.

    • Best For: When you need your items a bit faster.

  • Express Shipping (Next Day / 2nd Day Air):

    • Estimated Transit Time: 1-2 business days.

    • Cost: Premium rate, calculated at checkout. Must be placed before 12:00 PM EST on a business day to potentially ship same day.

    • Best For: Urgent needs. Not available for all locations or oversized items.

Shipping to P.O. Boxes, APO/FPO/DPO Addresses:

  • P.O. Boxes: Can only be serviced by USPS. If you select a non-USPS shipping method to a P.O. Box, we will automatically downgrade it to USPS Priority Mail, and you will be refunded any price difference.

  • APO/FPO/DPO (Military Addresses): We support shipping to U.S. military bases worldwide via USPS. These shipments are treated as domestic orders for pricing but are subject to military mail transit times, which can be longer and less predictable. Please use the standard “Military Address” format.

Tracking Your Domestic Order:
As soon as your order is scanned by the carrier, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page. You can also find this information in your account on our website under “Order History.”

IV. International Shipping

Do&Ca Pet LLC ships to a wide range of countries worldwide, enabling us to support pet lovers across the globe. International shipping involves additional complexities.

Available Destinations:
We ship to most countries. At checkout, you can enter your address to see if service is available to your location and to view accurate shipping cost calculations. Some restrictions may apply due to carrier limitations or import regulations on certain products.

International Shipping Carriers & Methods:
International orders are typically shipped via USPS First Class International Package, USPS Priority Mail International, UPS Worldwide, or DHL International. The service offered is based on destination, value, and weight.

Estimated Delivery Times (International):
International transit times are estimates and highly variable. They do not include time spent in customs clearance in the destination country.

  • Economy International: 15-25 business days.

  • Standard/Priority International: 10-20 business days.

  • Express International (DHL/UPS Worldwide Express): 3-7 business days.

Important Notes on International Deliveries:

  1. Customs, Duties, and Taxes: The recipient is solely responsible for all import duties, Value-Added Tax (VAT), Goods and Services Tax (GST), customs brokerage fees, and any other charges levied by the destination country’s customs authority. Do&Ca Pet LLC has no control over these charges and cannot predict what they will be. We declare the full commercial value of the contents on customs forms as required by law. Please contact your local customs office for information on potential fees before ordering.

  2. Customs Delays: Packages can be held by customs for inspection, which can add significant, unpredictable delays (weeks in some cases). This is outside of our control.

  3. Restricted Items: Some countries prohibit the import of certain grooming products (e.g., aerosols, certain chemicals). It is the customer’s responsibility to ensure the products ordered can be legally imported into their country. We are not liable for packages seized or destroyed by customs.

Tracking International Orders:
You will receive a tracking number. However, tracking detail may be less granular for some international services (e.g., USPS First Class International) until the package reaches the destination country and is scanned by the local postal service.

V. Shipping Costs & Calculations

How Shipping Costs Are Determined:
Shipping costs are calculated in real-time at checkout based on the following factors:

  • Package Destination (ZIP/Postal Code, Country).

  • Package Weight & Dimensions (the size of the box we use).

  • Selected Shipping Service (Standard, Expedited, Express).

  • Any additional carrier surcharges (e.g., for residential delivery, remote areas).

Free Shipping Offers:
We periodically offer free standard domestic shipping on orders over a specified amount (e.g., “$50+”). When active, this promotion will be prominently displayed on our website. Free shipping offers apply only to the contiguous United States and to the standard shipping service level. Expedited or international shipping is not included in free shipping promotions unless explicitly stated.

Shipping to Remote or Hard-to-Reach Areas:
Some remote locations (e.g., parts of Alaska, Hawaii, islands, or rural international destinations) may incur additional shipping surcharges imposed by the carrier. These charges will be displayed at checkout.

VI. Delivery, Issues, & Liabilities

Delivery Attempts & Failed Deliveries:

  • Carriers will typically make 1-3 delivery attempts. If no one is available, they will leave a notice with instructions for pickup or redelivery.

  • It is the customer’s responsibility to provide a correct, complete shipping address and to be available to receive the package or make arrangements for pickup.

  • Packages returned to us as “Undeliverable” due to an incorrect/insufficient address, failure to pay import duties, or failure to pick up from the local post office/carrier depot will be refunded for the product cost only. Original shipping costs and any return shipping fees will be deducted.

Lost or Stolen Packages:

  • Once a package is marked as “Delivered” by the carrier, Do&Ca Pet LLC is no longer responsible for it. If you did not receive a delivered package, you must:

    1. Check with household members, neighbors, and building management.

    2. Check around your property (porch, garage, etc.).

    3. Contact your local post office or carrier depot with the tracking number.

    4. File a police report if theft is suspected.

  • If the carrier confirms a package was lost in transit (never delivered), we will file a claim and, upon carrier confirmation, either reship your order or issue a full refund.

Damaged Packages:

  • Inspect your package upon delivery. If the box is visibly damaged, note this with the delivery driver if possible.

  • If the contents are damaged, take clear photographs of both the exterior shipping box and the damaged product immediately.

  • Contact us within 7 calendar days of delivery at bangmai88@gmail.com with your order number and photos. We will arrange for a replacement or refund and will handle the carrier claim process ourselves.

Change of Address After Order Placement:
Contact us immediately at bangmai88@gmail.com. If your order has not yet shipped, we can update the address. If it has shipped, we cannot change the destination. You may need to contact the carrier directly to attempt an intercept (fees apply) or wait for the package to be returned to us to re-ship (additional shipping charges will apply).

VII. Order Tracking & Notifications

You will receive the following email notifications:

  1. Order Confirmation: Sent immediately after purchase.

  2. Shipping Confirmation: Sent when your order is handed off to the carrier, including your tracking number.

  3. Delivery Notification: Some carriers provide an “Out for Delivery” or “Delivered” notification.

To check your order status at any time, log into your account on docapet.shop and visit “My Orders.”

VIII. Contact Information for Shipping Inquiries

For any questions related to shipping not covered in this policy, please contact our support team:

Do&Ca Pet LLC – Order & Shipping Department
Email: bangmai88@gmail.com
Phone: +84909989962 (Please have your order number ready)
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

We appreciate your business and trust in Do&Ca Pet LLC. We are committed to delivering your pet care essentials safely and promptly.