Payment Methods

I. Your Security is Our Transaction’s Foundation

At Do&Ca Pet LLC, we understand that the moment you decide to purchase from us—whether it’s a pair of precision Dog Shears, a set of gentle Cat Shampoos, or a durable Dog Buttercomb—you are placing your trust in us. This trust extends beyond the quality of our products to the security of your sensitive financial information. We believe that a seamless, flexible, and, above all, secure checkout experience is a non-negotiable component of world-class customer service. This Payment Methods page is designed to provide you with absolute transparency and confidence regarding how we handle your payments.

We have meticulously selected and integrated a payment infrastructure that meets the highest global standards for security, reliability, and convenience. Our primary goal is to ensure that the financial aspect of your purchase is the simplest and most worry-free part of your shopping journey on docapet.shop. You can focus on selecting the perfect products for your pet, assured that your payment data is protected by industry-leading technology and stringent protocols. We never store your full credit card details on our servers, and our entire checkout process is encrypted end-to-end. Your security is not just a feature; it is the foundational principle of our transaction process.

II. Our Primary Payment Gateway: Stripe

Do&Ca Pet LLC exclusively partners with Stripe, a globally recognized and PCI DSS (Payment Card Industry Data Security Standard) Level 1 certified payment processor. This is the highest level of certification in the payments industry. Choosing Stripe as our payment backbone means we leverage the same secure technology used by millions of businesses worldwide, from ambitious startups to Fortune 500 companies.

What is Stripe and Why Did We Choose It?
Stripe is a comprehensive suite of payment APIs that powers commerce for online businesses. We selected Stripe for several critical reasons that directly benefit you, our customer:

  • Unparalleled Security: Stripe is responsible for securely capturing, encrypting, and transmitting your payment data. They are certified to PCI Service Provider Level 1, the most stringent level of certification available. This means your card details are handled in a secure environment that we, at Do&Ca Pet, never directly access.

  • Global Reach & Currency Support: Stripe supports payments from customers in over 135 countries and can process in dozens of currencies. This aligns perfectly with our mission to serve pet owners internationally, providing a localized payment experience.

  • Advanced Fraud Protection: Stripe uses a combination of machine learning and a global network of intelligence to detect and prevent fraudulent transactions in real-time. This protects both you and our business.

  • Reliability & Uptime: Stripe’s infrastructure is built for scale and reliability, ensuring our checkout is always available when you are ready to complete your purchase.

How Stripe Protects Your Payment:

  1. Tokenization: When you enter your card details, Stripe immediately replaces your sensitive information with a unique “token.” This token is what is passed to our system to process the payment. Your actual card number is never stored on Do&Ca Pet’s servers.

  2. Encryption: All data transmitted between your browser, our website, and Stripe’s servers is encrypted using industry-standard TLS (Transport Layer Security).

  3. Compliance: Stripe ensures that every aspect of the transaction complies with global financial regulations and security standards, including Strong Customer Authentication (SCA) in Europe.

III. Detailed Breakdown of Accepted Payment Methods

We offer a variety of payment options to cater to your preferences and ensure convenience for every customer.

1. Credit and Debit Cards (Processed via Stripe)

This is our most widely used payment method, offering instant authorization and confirmation.

  • Accepted Card Networks:

    • Visa (Credit & Debit)

    • Mastercard (Credit & Debit)

    • American Express (Amex)

    • Discover

    • JCB

    • Diners Club

  • How It Works:

    • At checkout, you will enter your card number, expiration date, CVC (Card Verification Code), and billing ZIP code.

    • This information is entered directly into a secure, Stripe-hosted payment field on our site (you may see “Powered by Stripe”).

    • Stripe validates the card details and performs an authorization check with your bank.

    • Upon successful authorization, your order is confirmed. The funds are captured (formally charged) once your order is processed for shipment.

  • Security Features:

    • 3D Secure 2 Authentication: For added security, your card issuer may prompt you to complete an additional verification step (e.g., entering a code sent to your phone). This is a mandatory security protocol in many regions.

    • Address Verification System (AVS): We check the billing ZIP code you provide against the one on file with your card issuer to help prevent fraud.

2. Digital Wallets: Apple Pay & Google Pay

For customers using compatible devices, our digital wallet options provide the fastest, most secure one-click checkout experience.

  • Apple Pay:

    • Availability: For customers using Safari on macOS, iOS, or iPadOS.

    • Benefits: Pays with the touch of a finger using Face ID, Touch ID, or your device passcode. Your actual card numbers are not shared with us or stored on your device.

    • How to Use: On a compatible Apple device, simply select “Apple Pay” at checkout. Confirm your billing/shipping details and authenticate the payment. The transaction is completed in seconds.

  • Google Pay:

    • Availability: For customers using Chrome on Android devices or desktop.

    • Benefits: A fast, secure checkout method that stores your payment and shipping info in your Google Account.

    • How to Use: Select “Google Pay” at checkout, choose your preferred payment card on file, and confirm. Authentication may be required via your device’s screen lock.

Why Digital Wallets Are Exceptionally Secure: They use a method called “tokenization” where a unique, one-time code (a “token”) is generated for each transaction. Your primary account number is never shared with the merchant (us), significantly reducing the risk of your data being compromised.

3. Additional Secure Payment Methods (Via Stripe)

Depending on your region, Stripe may offer other local payment methods that are popular and secure. These can include:

  • Link by Stripe: A secure, one-click checkout that remembers your payment and shipping details across any business that uses Stripe.

  • Various Regional Options: Such as iDEAL (Netherlands), SEPA Direct Debit (EU), etc. Availability is dynamically shown at checkout based on your location.

IV. The Step-by-Step Checkout & Payment Process

Understanding the flow can demystify the process and highlight where security measures are applied.

  1. Add to Cart & Proceed: After selecting your Dog Brushes, Cat Shears, or other products, click “Checkout.”

  2. Enter Shipping Details: Provide your delivery address. We calculate any applicable shipping costs based on our Shipping Policy.

  3. Choose Payment Method: Select your preferred payment method (Credit/Debit Card, Apple Pay, Google Pay).

  4. Enter Payment Details:

    • For Cards: Fill in the secure Stripe payment form embedded on our page.

    • For Digital Wallets: Click the respective button and authenticate on your device.

  5. Review & Place Order: A final summary page shows your order details, shipping cost, and tax. Review everything carefully.

  6. Authentication & Authorization: For card payments, 3D Secure may activate. For digital wallets, you’ll authenticate on your device. Stripe then requests authorization from your bank.

  7. Order Confirmation:

    • If Successful: You will see an on-screen confirmation with your order number (e.g., DOCA-12345). An identical confirmation email is sent immediately to the address you provided. Please note: At this stage, your bank has placed a temporary “authorization hold” on the funds, but the formal charge is captured only when we process your order for shipment (typically within 1-2 business days).

    • If Declined: You will receive an on-screen message. Common reasons include incorrect CVC/ZIP, insufficient funds, or your bank’s fraud prevention measures triggering a block. You should contact your card issuer or try an alternative payment method.

V. Payment Security, Data Privacy, and Your Financial Information

We take our responsibility as a data custodian with the utmost seriousness. Our practices are governed by our Privacy Policy and built on the principle of data minimization.

  • What We Do NOT Store: We never store your complete credit/debit card numbers, CVC codes, or digital wallet primary account numbers on our internal servers.

  • What We Do Store: For order processing and customer service purposes, and only via secure Stripe tokens, we store:

    • The last 4 digits of your card number (for identification purposes).

    • The card brand (e.g., Visa, Mastercard).

    • The expiration month/year.

    • This limited data allows us to help you identify a payment method used on a past order and provide better support.

  • Transaction Data Security: All transaction data is encrypted in transit and at rest within Stripe’s secure systems. Our website uses SSL/TLS encryption (indicated by “https://” and a padlock icon in your browser’s address bar).

VI. Handling Payment Issues & Declined Transactions

Even with the most robust systems, occasional payment issues can arise. Here’s how to troubleshoot:

Common Reasons for Declined Cards & Solutions:

  1. Incorrect Information: Double-check the card number, expiration date, CVC, and billing ZIP code. Even a single digit off can cause a decline.

  2. Insufficient Funds: Verify that your account has available credit or balance to cover the order total.

  3. International Transaction Block: Some banks automatically block transactions from international merchants as a fraud precaution. You must contact your bank/card issuer directly to inform them you are making a legitimate purchase from a U.S.-based company (Do&Ca Pet LLC) and request they allow the transaction.

  4. 3D Secure Authentication Failure: If you fail to complete the secondary authentication step (e.g., entering a code from your bank), the transaction will be canceled. Ensure your bank has your correct mobile number on file.

  5. Stolen/Lost Card or Fraud Alert: Your bank may decline the transaction if they suspect unusual activity. Contact them to verify your identity and confirm the purchase.

What to Do If Your Payment is Declined:

  • Try re-entering your card details carefully.

  • Attempt the transaction with a different credit/debit card.

  • Use a digital wallet (Apple Pay/Google Pay), which often has a higher success rate.

  • Contact your bank or card issuer directly. They can give you the specific reason for the decline and often resolve it instantly.

  • If problems persist, contact our billing team at bangmai88@gmail.com for assistance.

VII. Billing Descriptors, Invoices, and VAT

  • Billing Descriptor: The charge on your bank or card statement will appear as “Do&Ca Pet LLC” or “DOCAPET.SHOP”. This clear descriptor helps you easily identify our transaction.

  • Sales Tax: For orders shipped within the United States, applicable state and local sales tax will be calculated and added to your order total at checkout, based on your shipping address.

  • VAT/GST for International Orders: For customers outside the U.S., your order may be subject to Value-Added Tax (VAT), Goods and Services Tax (GST), or other import duties. These are not included in your item or shipping total at checkout. These taxes and duties are the responsibility of the recipient and are typically collected by the courier (e.g., DHL, FedEx) upon delivery in your country. Please check your local regulations.

  • Invoices: A detailed digital invoice is automatically generated with every order and is available in your order confirmation email. You can also request a formal VAT invoice by contacting bangmai88@gmail.com.

VIII. Our Commitment to Transparent and Fair Pricing

We believe in upfront, honest pricing. There are no hidden fees. The final price you see at checkout is the total amount that will be authorized on your payment method (subject to final capture upon shipment). This total includes:

  • Item subtotal

  • Calculated shipping cost (see Shipping Policy)

  • Applicable U.S. sales tax

We are committed to providing you with a payment experience that is as professional, secure, and reliable as our Dog Shampoos & Conditioners and grooming tools. Thank you for trusting Do&Ca Pet LLC with your business.